Return Policy

HomeDor Return Policy 

We have warehouses worldwide. Returns are easy and free for products with quality issues or damage. We offer a 90-day trial period. You can return or exchange your chandeliers with no questions asked, even if you’ve opened the package. Please ensure that the product is well packaged if you plan to exchange or return it. If you wish to return or exchange the item, please contact us within 90 days of receiving the package. Buyers are responsible for covering all return shipping fees if they decide to return the item without any specific reason.

How To Return:

Please pack it well and contact us support@homedor.com. Our customer service will send the shipping label to you.   

Warehouse Address

  • USA Warehouse: 3080 12th St Riverside CA 92507 
  • Canada Warehouse: 159 Don Hillock Drive, Unit 1 Aurora, Ontario, Canada, L4G 0K2
  • Australia Warehouse: 8/40 Brodie St Rydalmere NSW 2116 
  • UK Warehouse: Unit7 Brunel Way, Thetford, Norfolk    

If you want to return the item and it has no damage or quality issues, please note that you will be responsible for covering the cost of shipping the item back to our warehouse. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A damage fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.

Cancellation Policy

If you need to cancel or change your order, you can do so on the order page by yourself. If you need to cancel or modify the order after it has been processed and shipped, please contact us at support@homedor.com as soon as possible. After canceling your order, if there is no dispute, your refund will be credited to your account in about 5 working days. 

     Cancellation before payment
     1. Log into "My Account" and click on "My Orders".
     2. Click on the order number that you would like to cancel.
     3. Click on “Delete this order” and confirm that you want to cancel it.

     Cancellation after payment
     Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.                           

  1. Orders canceled before shipping are eligible for a full refund, except for customized products.
  2. For customized items,If you decide to cancel a customized item after we have already sent it out before you receive it, please note that the customization fee will not be refunded. 
  3. Once your order has been shipped, if you want to cancle it please contact us at support@homedor.com

Any purchase on homedor.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. HomeDor reserves the right to make changes and/or improvements to this policy.