Return Policy & Cancellation Policy

HomeDor Return Policy & Cancellation Policy

Return Policy

Warehouse Locations:
We have warehouses worldwide. Ensure returns are shipped to the correct warehouse based on your region (details below).

1. Eligibility for Return

  • Free Returns for Defective/Damaged Items:
    Returns are free for products with quality defects or physical damage.
  • 90-Day Trial Period:
    You may return or exchange items within 90 days of receipt, even if the package has been opened.
  • No-Reason Returns:
    Buyers may return items without quality issues within 90 days, but must bear all return shipping fees. 
    • Customized items cannot be returned under this policy unless defective.

2. Return Process

  1. Contact Support:
    Email support@homedor.com to initiate a return.
  2. Packaging Requirements:
    • Use original packaging if available. Otherwise, repackage with bubble wrap, foam inserts, and a sturdy box to prevent damage. 
    • Include all accessories, manuals, and tags.
  3. Shipping Label:
    We will email you a prepaid return label (for defective items) or provide a Returns Merchandise Authorization (RMA) number.
  4. Shipping Costs for No-Reason Returns:
    Buyers are responsible for return shipping fees.

3. Damage During Return

  • Damaged Items:
    • If returned items are damaged in transit due to inadequate packaging, we reserve the right to:
      • Refund 50% of the purchase price (minimum) based on condition.
      • Deny refunds for items deemed unsalvageable (e.g., severe damage to critical components, missing parts).
    • Buyer Responsibility: Ensure items are packed securely. Failure to do so forfeits refund eligibility. 
  • Application for Refund with Damaged Goods:
    • If the item is damaged upon receipt and you wish to apply for a refund, please ensure to send clear photos and a video of the damaged parts to our email support@homedor.com. The photos should show the damaged areas from multiple angles, and the video should provide a comprehensive view of the damage. This will assist our team in accurately assessing the extent of the damage and determining the appropriate refund amount. 

4. Refund Timeline

  • Refunds will be processed to your original payment method within 5-10 business days after receipt and inspection of the returned item.
  • Customized Items:
    • Pre-Shipment Cancellation: Refund all payments except customization fees.
    • Post-Shipment Cancellation: We will refund the purchase price, but: Customization fees are non-refundable, and you are responsible for return shipping costs.

5. Warehouse Return Instructions

Region Warehouse Address Notes
USA 3080 12th St, Riverside, CA 92507 Please contact us before you start return process
Canada 159 Don Hillock Dr, Unit 1, Aurora, ON L4G 0K2 Please contact us before you start return process
Australia 8/40 Brodie St, Rydalmere, NSW 2116 Please contact us before you start return process
UK Unit 7 Brunel Way, Thetford, Norfolk Please contact us before you start return process

For other regions, please contact us support@homedor.com for a return address.

Cancellation Policy

If you need to cancel or change your order, you can do so on the order page by yourself. If you need to cancel or modify the order after it has been processed and shipped, please contact us at support@homedor.com as soon as possible. After canceling your order, if there is no dispute, your refund will be credited to your account in about 5 working days. 

     Cancellation before payment
     1. Log into "My Account" and click on "My Orders".
     2. Click on the order number that you would like to cancel.
     3. Click on “Delete this order” and confirm that you want to cancel it.

     Cancellation after payment
     Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.                           

  1. Orders canceled before shipping are eligible for a full refund, except for customized products.
  2. For customized items,If you decide to cancel a customized item after we have already sent it out before you receive it, please note that the customization fee will not be refunded. 
  3. Once your order has been shipped, if you want to cancle it please contact us at support@homedor.com

Any purchase on homedor.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. HomeDor reserves the right to make changes and/or improvements to this policy.