FAQ

1. HOW TO PLACE AN ORDER?

To purchase our products, follow these simple steps: First, select the quantity of the item you desire. Next, click on either "Add to Cart" or "Buy It Now". You will then be prompted to create an account. Follow the on-screen instructions until you receive confirmation that the transaction has been accepted. If the product you want is currently unavailable, simply enter your email address at the bottom of any page to subscribe or contact support@homedor.com via email. We will notify you as soon as the product is back in stock.

2. DO YOU HAVE A MAXIMUM QUANTITY AND AMOUNT OF AN ORDER?

We have no exact limitation of an order, but the maximum quantity and amount should be less than the products in stock.

3. WHAT KINDS OF PAYMENT CAN I USE?

You can use Visa, MasterCard, or debit cards with the Visa/MasterCard logo; and PayPal. All kinds of payment are safe and secure. Please note that we do not accept personal checks and money orders.

4. WHY MY PAYMENT HAS BEEN REJECTED?

There could be several reasons why your payment has failed.

(1) If your bank has rejected the payment, please contact your bank directly to resolve the issue. For security reasons, your bank cannot share the reason behind the payment decline with us.

(2) If the issue is related to your order, please check if the products you have ordered are out of stock or if you have exceeded the purchase limit. If everything seems normal, please contact us via email at support@homedor.com for further assistance.

5. HOW CAN I CANCEL OR CHANGE MY ORDER?

If you need to make any changes to your order or want to cancel it, you can do it on the order page by yourself. However, if your orders have been processed and shipped, we cannot make any changes or cancel the orders for you. We apologize for any inconvenience this may cause. Once the processing is completed, your order will be delivered within approximately 10-15 days

To receive a full refund to your original form of payment, please refer to our refund policy and follow the instructions to prepare the return order. Once you have done that, return the products to us as directed.

6. HOW TO TRACK MY ORDER?

When your order and payment are validated, your order will be prepared and dispatched, you will receive an order dispatch confirmation by email. In this email, you will find a parcel number. By clicking on the link to the website in this email, and entering the parcel number, you will be able to track your parcel.

7. WHERE CAN I VIEW MY ORDER HISTORY?

If you are a registered member, you can view your order history on your account order page.

8. WHAT IF I WANT TO DELIVER TO ANOTHER LOCATION?

You can update your billing address in the page by yourself before placing the order. Alternatively, you can get in touch with us to request a change to your billing address after placing your order but before the order has been processed and shipped. Please note that this option is only available for a limited time, so it's important to act quickly if you need to make a change.

9. WHAT CAN I DO IF I HAVE NOT RECEIVED MY ORDER?

Most parcels will arrive on time, but sometimes the tracking may show as "delivered" when you don't have your parcel. If the tracking for your parcel shows it as delivered but you haven't received it, you can do as follows or contact us:

(1) check if someone else at your address has accepted it but you were not be notified.

(2) check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request re-delivery or to arrange collection of the parcel.

(3) use the delivery confirmation and tracking number to contact the carrier.

10. WHAT CAN I DO IF THERE ARE MISSING OR DAMAGED PRODUCTS IN MY ORDER?

If the products you received do not comply with your order or if the products have been damaged, please contact us via email with the pictures of the products condition, then return the products in their original form and packaging accordingly. The cost of returning products shall be paid by yourself if the products meets the condition of non-compliant products.

For more information, please review our REFUND POLICY.

11. WHAT IF I FORGET MY USERNAME OR PASSWORD?

Don't worry. If you forget your username, you can contact us and provide your phone number, we will help you find your information. If you forget your password, you can go to the "Sign in" and click on "Forgotten Password", then a link to change your password will be sent to your email.

You can also register a new account if available.

12. HOW TO UPDATE MY PERSONAL INFORMATION?

The personal information gathered when you created a secure account can be changed by you at any time by managing your account online. Simply log into your account and change the information you want.

13. WHAT IF I WANT TO ASK AN EXPERT FOR ADVICE?

You can click on "Ask An Expert" or contact us with your questions by support@homedor.com via email.